Contact information

Contact Policy -

At Chanel Crowned Creation, we value our customers and strive to provide exceptional service. Please review our contact policy to ensure a smooth and efficient communication experience.

1. Business Hours

Our team is available to assist you during the following hours:

Monday - Friday: 10:00 AM -6:00 PM (EST)

Saturday & Sunday: Closed (Emails received during weekends will be responded to on the next business day.)

2. Contact Methods

For all inquiries, please reach out to us via email at: chanelcrownedcreation@gmail.com

3. Response Time

We aim to respond to all emails within 24-48 business hours. Please allow additional time during peak seasons, holidays, or promotional events.

4. Inquiry Types & How to Reach Us

Order Support & Tracking - For updates on your order status, tracking, or changes, please email us with your order number in the subject line.

Product Inquiries - If you have questions about our hair collections, care instructions, or recommendations, our team is happy to assist.

Returns & Exchanges – Please review our Return & Exchange Policy before reaching out. Eligible requests must be sent within the return window with supporting details.

General Business Inquiries – For collaborations, partnerships, or other inquiries, kindly include relevant details in your email for a prompt response.

5. Urgent Inquiries

If you have an urgent concern regarding an order, please indicate URGENT in your email subject line, and we will prioritize it accordingly.

We appreciate your support and look forward to providing you with high-quality products and excellent service!

For all inquiries, contact us at: chanelcrownedcreation@gmail.com

Thank you for choosing Chanel Crowned Creation!